We stand behind our goods and services and want you to be satisfied with them. We'll always do our best to take care of our customers.
Some items purchased from Pistols N Vixens are eligible for a full refund if returned within 14 days of purchase. During our holiday season, items can be returned or exchanged up until Jan. 30th directly following the previous Christmas holiday.
A small number of heavily discounted red-lined items are marked FINAL SALE, in which case they are not eligible for a refund, exchange, or store credit. Any hats, undergarments, self-tanning mousse, earrings, and swimsuits are not eligible for a refund due to sanitary and new Covid safety restrictions.
All return items must have the tags still attached and no signs of wear, have been worn or washed. Items cannot smell of smoke and free of animal hair. Shoes must be returned in the original box with no signs of wear.
IN-STORE RETURN PROCESS: once your desired return items meet the return guidelines, please bring them to the store with a copy of your digital receipt. A digital receipt is necessary for a return and exchange. We are paperless so please check your email and text messages for your receipt if you opted for that during checkout.
ONLINE RETURN PROCESS:
Email email@example.com to inform us you’re mailing a return complete with your original order #.
If you would like to return an item for a refund, the following rules apply:
Once return items are received and verified to meet our return guidelines, a refund will be issued to the original credit card or form of payment used to purchase the item.
email firstname.lastname@example.org for questions